Can't access email to get 6-digit code

Mizael Cantu, out of curiosity, do you have any devices that are still linked to this Dropbox account (via a desktop/mobile app)? 

If yes, please double check whether the 6-digit code has been sent as a notification there. 

Let me know what you find.

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MaryD1 wrote:

Hadn't logged in for a while, today it requires a six digit verification code sent to email address, but email was a college email and, as luck would have it, was discontinued 11 days ago, so I have no way to access the code.

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• https://help.dropbox.com/account-access/lost-email-access

Hi from me too, MaryD1!

Out of curiosity, do you have any devices that may still be linked to the Dropbox account in question (by having installed the desktop/mobile app)? 

If yes, it may be worth checking the Notifications section, as the 6-digit code may have been sent there, as well. 

If this doesn’t work, and it’s not possible to re-enable your college email address either, let me know.

Hey Iselin Vatle  - sorry to hear about this.

May I ask if this is a 2 step verification email or a one time security code instead? When was the last time you accessed that account? 

Is there an option of getting in touch with your old work and ask them to see if they can re-create the email address for you, at least temporarily, so that you can access it to regain access to your Dropbox account as well?  

Let us know more and we'll take it from there. 

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Afurman77 wrote:
I haven’t logged in from Mobile in a while and being asked to enter a verification code as part of MFA but I cannot retrieve the code to log in (since I no longer work at the company)

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• https://help.dropbox.com/account-access/lost-email-access

osill님, 이런 소식을 들으니 안타깝습니다.

현재 이 Dropbox 계정에 연결되어 있는 장치가 있습니까? 그렇다면 일회성 코드가 알림으로 전송되었는지 확인하셨나요?

그렇지 않은 경우 대신 지원팀에 티켓을 기록해 주시기 바랍니다. 다음 단계를 따르십시오.

인터넷 브라우저에서 어떤 Dropbox 계정에도 로그인하지 않았는지 확인하세요.

https://www.dropbox.com/support/sign-in-issues 페이지로 이동하여 '문제 유형'을 선택하세요.

정보를 입력하고 현재 접속 가능한 이메일 주소를 입력한 후 제출하세요.

그러면 티켓 번호가 포함된 확인 이메일을 받게 됩니다.

티켓 번호를 받으면 여기로 보내주세요.

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Sorry to hear about this, osill. 

Do you currently have any devices that are still connected to this Dropbox account? If yes, have you checked whether the one-time code has been sent as a notification there? 

Otherwise, I’d like you to log a ticket with our support team instead. Please follow these steps: 

Make sure that you are NOT signed in to ANY Dropbox account in your internet browser.

Go to this page https://www.dropbox.com/support/sign-in-issues, and select an “issue type”.

Enter your information, make sure that you enter an email address that you currently have access to, and submit it.

You will then receive a confirmation email that will have a ticket number. 

Send me your ticket number here, once you have it.

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TB26 wrote:

When I try to log into my account, Dropbox sends a verification code to my email, the problem is the email associated with the account is no longer active and is inaccessible to retrieve the verification code.

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• https://help.dropbox.com/account-access/lost-email-access

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mollypops wrote:

Have tried to log in and it sent a code to the email linked with the account (work).  I know my password etc. but cant access without verification code.

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• https://help.dropbox.com/account-access/lost-email-access

Hi Amitkumar1, I hope you're doing well! 

I just sent you an email, I'll be happy to see you there.

Cheers!

Hi  let me know if you have any joy as they told me that there was nothing they could do.

Paddy123, sorry to jump in here, but when saying that you’re being sent a link to reactivate your Dropbox account, do you mean that a 6-digit code is being sent to your old email address? 

If yes, then we can open a ticket for you instead, and forward it over here.

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Paddy123 wrote:
When I tried logging in using my old email and password it said it sent a link to the old email address to reactivate my account.

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• https://help.dropbox.com/account-access/lost-email-access