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Tyler40's avatar
Tyler40
New member | Level 2
10 months ago

No email access to get 6-digit code to sign in

Hi, The email I have on my account is no longer a active, so when I tried to log on I recieved a message saying a code was sent to that email and I have to enter it to continue. So I'm stuck, help

Account Access
Security
  • Hannah's avatar
    Hannah
    10 months ago

    Hey Tyler40, sorry to hear about this.

     

    I would suggest opening a ticket with our support team about this.

     

    To do this, you'll need to open a private browsing/incognito window and go to this page.

     

    From there, you can submit your request and once you have your ticket number, please send it to us here as well.

     

    Thanks!

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    10 months ago

    Hey Tyler40, sorry to hear about this.

     

    I would suggest opening a ticket with our support team about this.

     

    To do this, you'll need to open a private browsing/incognito window and go to this page.

     

    From there, you can submit your request and once you have your ticket number, please send it to us here as well.

     

    Thanks!

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