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Forum Discussion

Keyonkk's avatar
Keyonkk
Helpful | Level 5
3 years ago

Can't access email to get 6-digit code

I can login successfully,  but needs me to check 6-digit code in email.   Before immigration, login dropbox never needs me to check 6-digit code in email. After immigration, it needs me to chec...
Account Access
Security
  • Nancy's avatar
    Nancy
    2 years ago

    Paddy123, is there any chance you have any devices that are still linked to that Dropbox account (via a desktop/mobile app)? 

     

    If yes, please check their notifications as the one-time code may be there.

     

    Let me know how that goes.

Paddy123's avatar
Paddy123
Explorer | Level 4

I signed up to drop box over 10 years ago using a certain email address. That internet service provider no longer exists but I still know my old password. When I tried logging in using my old email and password it said it sent a link to the old email address to reactivate my account.
Obviously I can't open this email to reactivate the account.
I have a basic account.

How do I access my old account or is it gone forever.

*There is no way to access old email. Company no longer in existence*

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Paddy123, sorry to jump in here, but when saying that you’re being sent a link to reactivate your Dropbox account, do you mean that a 6-digit code is being sent to your old email address? 

 

If yes, then we can open a ticket for you instead, and forward it over here.

  • Paddy123's avatar
    Paddy123
    Explorer | Level 4
    2 years ago
    @Nancy That is correct. When I try to log in using my old email address, it says.

    '' welcome back, we sent a code to (old email address) and any devices you've linked to this account. Enter the code to continue. (6 digits)''

    What should I do?

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