We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Keyonkk's avatar
Keyonkk
Helpful | Level 5
3 years ago

Can't access email to get 6-digit code

I can login successfully,  but needs me to check 6-digit code in email.   Before immigration, login dropbox never needs me to check 6-digit code in email. After immigration, it needs me to chec...
Account Access
Security
  • Nancy's avatar
    Nancy
    2 years ago

    Paddy123, is there any chance you have any devices that are still linked to that Dropbox account (via a desktop/mobile app)? 

     

    If yes, please check their notifications as the one-time code may be there.

     

    Let me know how that goes.

TB26's avatar
TB26
New member | Level 2
2 years ago

Hello all,

 

It's been some time since I've been in my Dropbox account and needed to login in recently to retrieve some old graphic files. When I try to log into my account, Dropbox sends a verification code to my email, the problem is the email associated with the account is no longer active and is inaccessible to retrieve the verification code. I've checked out Dropbox's help section for login issues, unfortunately, none pertain to my situation. 

 

Is there anyone that's experienced this issue and found a workaround?

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 years ago
    TB26 wrote:

    When I try to log into my account, Dropbox sends a verification code to my email, the problem is the email associated with the account is no longer active and is inaccessible to retrieve the verification code.

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!