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Keyonkk's avatar
Keyonkk
Helpful | Level 5
3 years ago

Can't access email to get 6-digit code

I can login successfully,  but needs me to check 6-digit code in email.   Before immigration, login dropbox never needs me to check 6-digit code in email. After immigration, it needs me to chec...
Account Access
Security
  • Nancy's avatar
    Nancy
    2 years ago

    Paddy123, is there any chance you have any devices that are still linked to that Dropbox account (via a desktop/mobile app)? 

     

    If yes, please check their notifications as the one-time code may be there.

     

    Let me know how that goes.

Afurman77's avatar
Afurman77
New member | Level 2
Hi y’all! I need to grab some files from my Dropbox account that’s linked to an old work email address I no longer have access to. I haven’t logged in from Mobile in a while and being asked to enter a verification code as part of MFA but I cannot retrieve the code to log in (since I no longer work at the company)

Any suggestions or ideas…PLEASE?
Thank you!!!

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