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Forum Discussion
Why was my account disabled?
Company account with email (quandinh@**** like email Dropbox of me) has been disabled from Saturday, July 11, 2020.
Dropbox hasn't emailed notification?
This account is used for business.
Please help me!
Hi toannguyen2020; thanks for joining our Community!
As we won't be able to help much with account specific inquiries through this platform, I'd suggest using an incognito window while NOT logged into any Dropbox account to contact our support team through this form so we can look further into this.
Let me know if you have any more questions.
my account was disabled and I cant get any help! Ive sent an email on the complaint page but have not heard anything. My files are not accessible. this is horrible. I am emailing from a different account as I cannot even log in to make the complaint.
I have a similar problem, I am an active member and I have 2 accounts, they closed my most important account [personal information removed per the Community's Guidelines]
and I want to recover all my documents, I did NOT receive messages that my account would be closed. Please help, the information in this
account is very, very, very important.- toannguyen2020 didt u get it back your account ?.. and how long it did take them to revovery your account ?
yeap, i has get back account after 3day.
how did you made it ?
im not abble to login to have acces to the privileges of 1 day response through email that comes with my paid subscription
anyways ... i cant find where to write an email to the drop box support team
im completely desperate ... all my company and clients are through this huge drop box i have
- My account was disabled and I had very important files saved so I had to create a new one but I still need my other account! Why was it disabled!
- Daphne
Dropbox Staff
Hey there Diego_Perez44, I'm sorry to hear about that!
I would suggest submitting a ticket with our team from here, while signed out of any Dropbox accounts.
You can let me know your ticket number (eg. #1234567) so I can pass along your comments from here.
Let me know if you have any trouble with this!
I am not able to login to account , it says account is disabled
Hello! My account has been disabled out of nowhere, I’ve read that the accounts get disabled after 1 year of no use but I’ve use it sometimes now and then. I have some important files in there!
The account email is [personal information removed per the Community's Guidelines]
I need to get it back.- Rich
Super User II
HelpMe3 wrote:
My account has been disabled out of nowhere ... I need to get it back.
You'll need to contact Dropbox Suport directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
- My account since yesterday is disabled and there is not reason why I am use this plataforma every day.. please urgent help
Thank you so much. - Hi
I came to log back to my dropbox after 3 hours and it says disabled after i tried to login with my correct pass word. Account is paid and upto date. I need my files but i cannot access any and i filed a tech support but it says will get back to you since yesterday.
I am confused. Could i have been hacked
Help please. What if the people who hacked delete my files while dropbox support is so late- Mark
Your account has not been hacked - your account has been disabled (aka closed) by Dropbox due to a breach of the terms and conditions.
Why was my account disabled?
My account was disabled but I'm not aware of why. I have two different tickets already open. It's been about 2 weeks since i saw that my account was disabled. I'm wondering if someone hacked my account changed my email and disabled it i have no idea. I'm truly hoping this can be resolved so I can have access to my files again.
