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toannguyen2020's avatar
toannguyen2020
Helpful | Level 6
5 years ago

Why was my account disabled?

Company account with email (quandinh@**** like email Dropbox of me) has been disabled from Saturday, July 11, 2020. Dropbox hasn't emailed notification? This account is used for business. Please h...
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Account Settings
  • Walter's avatar
    Walter
    5 years ago

    Hi toannguyen2020; thanks for joining our Community!

     

    As we won't be able to help much with account specific inquiries through this platform, I'd suggest using an incognito window while NOT logged into any Dropbox account to contact our support team through this form so we can look further into this. 

     

    Let me know if you have any more questions. 

Diego_Perez44's avatar
Diego_Perez44
New member | Level 2
5 years ago
My account was disabled and I had very important files saved so I had to create a new one but I still need my other account! Why was it disabled!
  • Daphne's avatar
    Daphne
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago

    Hey there Diego_Perez44, I'm sorry to hear about that!

     

    I would suggest submitting a ticket with our team from here, while signed out of any Dropbox accounts.

     

    You can let me know your ticket number (eg. #1234567) so I can pass along your comments from here.

     

    Let me know if you have any trouble with this!

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