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Forum Discussion
Why was my account disabled?
Company account with email (quandinh@**** like email Dropbox of me) has been disabled from Saturday, July 11, 2020. Dropbox hasn't emailed notification? This account is used for business. Please h...
Hi toannguyen2020; thanks for joining our Community!
As we won't be able to help much with account specific inquiries through this platform, I'd suggest using an incognito window while NOT logged into any Dropbox account to contact our support team through this form so we can look further into this.
Let me know if you have any more questions.
Walter
Dropbox Staff
Dropbox StaffHi toannguyen2020; thanks for joining our Community!
As we won't be able to help much with account specific inquiries through this platform, I'd suggest using an incognito window while NOT logged into any Dropbox account to contact our support team through this form so we can look further into this.
Let me know if you have any more questions.
- Lusil
Hey toannguyen2020, I also wanted to mention that you need to make sure that you submit these Help Requests via an incognito window, without signing in to your account.
Let us know though if you have any other questions or issues along the way, cheers!
- You ll not recover anything unless your case get in the hand of domrone examining your d box content thst will confirm if really or not you broke some rules that put the company in a place that you had illegal content .
So if you know this already. You'll not recover anything .
Easus data recovery made me recover most of my content by the way
Hello everyone,
I have been opening tickets for three weeks to understand why my account has been suspended.
I went in smoothly and then suddenly I couldn't get in anymore.
I tried password recovery (although I'm sure of my password) and I get the message: "Sorry, this account is disabled".
No emails, no communication from Dropbox and a paid PRO account until September 2021.
I have now logged in with a new account to be able to post in the forum.
it is absurd that a paid account is deactivated without any explanation or communication.
As suggested, I also tried to open more than one ticket incognito without any response.
I would like some answers please,
thank you
Jacopo- Didt u get it back your account ?
- Daphne
Hey there Mohddaim and Pr0xy, I'm sorry to hear about the situation here!
As we won't be able to look into this over the Community due to the account specific info that we need to look into, please check out Walter's post above on how to contact our Support team.
Once you reach out to the team, you'll receive a ticket number (eg. #1234567) which you can let me know here so that I can pass along the info you've provided here already.
Let me know if you have any questions!
- Hello. Suddendly my dropbox account has been disabled. I dont know the reason and i cant get to talk to them.
What can i do now?
- Can u undisable it pls
- I have the same issue I was using it from app
Can anyone help Hi .... I faced the same situation. The account was suddenly disabled and I really urgently need to get back on.
I have got ticket number Ticket #17131565. How long will it take for someone to contact me?
Thanks a lot.
- Jay
Hi j4kconsulting, I can see that a support agent has replied to your ticket, please could you check their reply and respond to them if you have any further queries.
