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Forum Discussion
Why was my account disabled?
Company account with email (quandinh@**** like email Dropbox of me) has been disabled from Saturday, July 11, 2020.
Dropbox hasn't emailed notification?
This account is used for business.
Please help me!
Hi toannguyen2020; thanks for joining our Community!
As we won't be able to help much with account specific inquiries through this platform, I'd suggest using an incognito window while NOT logged into any Dropbox account to contact our support team through this form so we can look further into this.
Let me know if you have any more questions.
My main account for dropbox was disabled today out of nowhere, so im using this account to voice my concerns. I pay my auto monthly subscription on time, I am very active on the app and haven't violated any terms. All of my important school documents, life-time memories and photos have been taken away and I have no way to get it back. When i try signing in or changing password (Which is the only option i get)... i see "Sorry, this account is disabled. " How do i contact support? I've tried calling, everything so far is a dead end. Where do i get a ticket to be assisted to?
Please help.
- Same for me ... the only thing I can think about is some cracked softwares I putted there and some personal xxx stuff.
It seems we will never get back our files and it seems this smart sync thing is everything but safe for our datas . I always had a dedicated hard drive that for safety I put in dbox cloud lol 🙄
Now I really take care of clicking 'local' and not use that smart sync BS.
I even am not sure if my files will be safe. This need to be tested . I found articles about software that protects our files from such a disaster. Encryption software
You should try this tho : since I had a hard drive containing all my files . I bought easus recovery software and had been abble to recover a loooot! It's gonna be a pain in the butt to reorganize everything but at least my memories pictures and most if not everything from my company seems to have been recovered . Exept this folder containing all my software copy(even the legit ones !🤔)
I'll never trust DB again. Still will use it but will use this software to encrypt as well as having the files local archived and take the habit of backup everything on a regular basis on a folder outside DB or an other hard drive.
But : try EASUS recovery file if you had them on a hard drive at some point. It's really Impressive.
My Hard drive is 4TB. My DB 2TB in this HD. Easus recovered 9TB out of this HD !!😳👽👍
Hope this can help some of you in here
Stef- Bogrosnounours you are way to kind. I will never even consider using dropbox again. I can't forgive getting burned like this.
My account has been disabled across all devices. I suspect that some files I recently uploaded somehow violated the terms and agreements triggering the action. The recent files where off some thumb drives that I was consolidating and uploaded them to Dropbox. I spot checked some files but did not see any content that would trigger the event.
Note that the issue is with a different account that I have been using for years (early adopter) and have many records archived. I created a new account to access support.
Once I can get access to the account in question, I will remove the recent content, review it in depth for issues. Other options are to have the Dropbox admins delete the recent content as I have a record of the root file.
Thoughts and comments welcomed.
Jack
- Jay
Dropbox Staff
Hi Jack Y, thanks for posting on the Community.
I’d recommend getting in contact with our support team directly to look into this matter in more detail.
You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link.
From there you should be able to contact support. Make sure to enter the email address for the previous account you used to login to Dropbox.
Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system.No warning emails.
No time to have time to recover your files.Without warning, you allow yourself to deactivate the account of those who have been paying you for years.
I have had Dropbox for more than 10 years with the account that you had been disabled and I still think that as a service it is excellent and has many excellent features, so much so that I have created accounts for more than ten companies of my clients.
Unfortunately, the situation is different when I think about how you are managing me and the many other people who have seen their account deleted without warning.
It seems absurd to me.
- Walter
Hi toannguyen2020; thanks for joining our Community!
As we won't be able to help much with account specific inquiries through this platform, I'd suggest using an incognito window while NOT logged into any Dropbox account to contact our support team through this form so we can look further into this.
Let me know if you have any more questions.
- Lusil
Hey toannguyen2020, I also wanted to mention that you need to make sure that you submit these Help Requests via an incognito window, without signing in to your account.
Let us know though if you have any other questions or issues along the way, cheers!
Hello everyone,
I have been opening tickets for three weeks to understand why my account has been suspended.
I went in smoothly and then suddenly I couldn't get in anymore.
I tried password recovery (although I'm sure of my password) and I get the message: "Sorry, this account is disabled".
No emails, no communication from Dropbox and a paid PRO account until September 2021.
I have now logged in with a new account to be able to post in the forum.
it is absurd that a paid account is deactivated without any explanation or communication.
As suggested, I also tried to open more than one ticket incognito without any response.
I would like some answers please,
thank you
Jacopo- Didt u get it back your account ?
- Daphne
Hey there Mohddaim and Pr0xy, I'm sorry to hear about the situation here!
As we won't be able to look into this over the Community due to the account specific info that we need to look into, please check out Walter's post above on how to contact our Support team.
Once you reach out to the team, you'll receive a ticket number (eg. #1234567) which you can let me know here so that I can pass along the info you've provided here already.
Let me know if you have any questions!
- Why my account was disabled without warning or notic
Failed to login: acc disabled.
It worked perfectly last week .
But now when i try to sign in it says this account has been disabled.
I can't even reset passwords.
I havn't got any emails with reasons why.- Hello, how are you? I have a problem with my account because the account has been disabled I would like to recover the account
my account was deactivated. i have a law firm and i need access to file pleadings other wise i will be in trouble with the court. ive had this issue expedited three times and each time nothing happens. i dont know what to do. its absolutely necessary i filed these pleadings. all i hear is expedited and too bad too sad. i offered to pay to ransom my files back. one rep said i can pay for business advanced for like $720.00 get phone access and they will resolve it. another rep said that wont work. what do you do when there is an emergency?
- Mark
Super User II
Deactivated means that your account has been closed for breaching terms and conditions - that also means, I'm afraid, it wont be reopened.
In terms of your files I'm afraid you will need to access the backups you have of them as its 99% certain they wont be recoverable via Dropbox.
- How can you affirm that ? for what ever reason it is ... i must recover my 'digital life'
Everything is in there .
I taught i had a physical backup but their new 'space saver thing' is really invasive no?
No back up available anywhere where I had selective sync folders I have the whole drop box in one hard drive : only traces of files are there ... 99% are 'unreadable' / kind of 'corrupted'
I got no back up a i taughts it was on a synked hard drive. EVerything in my life that can be digitalised was there From Photos / personal infos to my whole company clients work infos ...everything.
I see the files but can't read them . They have it all . For what ever the reason drop box did that, there is no way i won't do everything possible to recover this.
I'm really impatient to get to understand what happened and why
I have a paid subscription to Dropbox and i had paid just 5 months back.
I am a dropbox user since 8 years.
3 days back my dropbox account was disabled without any email or notification.
I am not able to login to my account and there is nobody to reply to my tickets in the Dropbox Support.
I feel cheated for both the money i am paying and also for my files which i cannot access.
I am like a sitting duck without conducting my work since i no more have access to my files.
Pls help
My account was suddenly disabled without any notice. I know the email and password but when I login, it gives me "Sorry, this account is disabled". Also my account was logged out from all devices. I have submitted 4 ticket requests to the customer support team and I didn't get any response yet (more than 4 days). This is an annual paid family account which has been disabled without any notice.
Is there a solution to this problem? How I can contact the customer support via phone or email. This is a critical issue for me and my family for work and school.
Hello community!
My account (2Tb) blocked two days ago with all my 20 years design projects archive without any visible reasons, notifications or emails. Most files saved only in cloud, not local and in result I don’t have access to my files and I don’t have local backup. When I try to change my password I received a message “Sorry this account is disabled.” Dropbox app on my iPad and iPhone is automatically logged out.
I made new account for writing this question.
I’m in shock, I think a lot about reasons why it may happens, but I don’t have any answers and ideas.
I sent two questions (in two languages) to Dropbox Support support@dropbox.zendesk.com but nothing.What I need to do to activate account?
Help me please.
