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Forum Discussion
Why was my account disabled?
Company account with email (quandinh@**** like email Dropbox of me) has been disabled from Saturday, July 11, 2020. Dropbox hasn't emailed notification? This account is used for business. Please h...
Hi toannguyen2020; thanks for joining our Community!
As we won't be able to help much with account specific inquiries through this platform, I'd suggest using an incognito window while NOT logged into any Dropbox account to contact our support team through this form so we can look further into this.
Let me know if you have any more questions.
My account has been disabled across all devices. I suspect that some files I recently uploaded somehow violated the terms and agreements triggering the action. The recent files where off some thumb drives that I was consolidating and uploaded them to Dropbox. I spot checked some files but did not see any content that would trigger the event.
Note that the issue is with a different account that I have been using for years (early adopter) and have many records archived. I created a new account to access support.
Once I can get access to the account in question, I will remove the recent content, review it in depth for issues. Other options are to have the Dropbox admins delete the recent content as I have a record of the root file.
Thoughts and comments welcomed.
Jack
Jay
Dropbox Staff
Dropbox StaffHi Jack Y, thanks for posting on the Community.
I’d recommend getting in contact with our support team directly to look into this matter in more detail.
You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link.
From there you should be able to contact support. Make sure to enter the email address for the previous account you used to login to Dropbox.
Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system.
I’d recommend getting in contact with our support team directly to look into this matter in more detail.
You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link.
From there you should be able to contact support. Make sure to enter the email address for the previous account you used to login to Dropbox.
Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system.
No warning emails.
No time to have time to recover your files.Without warning, you allow yourself to deactivate the account of those who have been paying you for years.
I have had Dropbox for more than 10 years with the account that you had been disabled and I still think that as a service it is excellent and has many excellent features, so much so that I have created accounts for more than ten companies of my clients.
Unfortunately, the situation is different when I think about how you are managing me and the many other people who have seen their account deleted without warning.
It seems absurd to me.
Hi Dropbox team! I've experienced the same issue. My account has been disabled and I wanted to see if I can recover my files. There are some important files in there. I access my Dropbox regularly and paid for business membership. I'm not sure what went wrong.
I've raised a ticket a few days ago and wondering if you can advise me further about my case. My ticket number is #13494947.
Thank you very much in advance! 🙂
Jay. Not going to put the effort in recovering the files after reading post from other users about this issue. I use the Windows App to sync the files so I do have local copies. Just annoying that DropBox just disables the account without warning/notification and without giving a grace period to rectify the issue/violation.
For all others; Not all cloud services are created equal. I know, I have been in IT for many years and have migrated many platforms to the cloud. I trust most but not all. My recommendation to all is if you are storing important documents to cloud storage, ensure you use the service associated app that syncs files to your local storage. That way, they are "backed up" and available offline.
Jay: Please cancel my accounts
