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toannguyen2020's avatar
toannguyen2020
Helpful | Level 6
5 years ago

Why was my account disabled?

Company account with email (quandinh@**** like email Dropbox of me) has been disabled from Saturday, July 11, 2020. Dropbox hasn't emailed notification? This account is used for business. Please h...
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  • Walter's avatar
    Walter
    5 years ago

    Hi toannguyen2020; thanks for joining our Community!

     

    As we won't be able to help much with account specific inquiries through this platform, I'd suggest using an incognito window while NOT logged into any Dropbox account to contact our support team through this form so we can look further into this. 

     

    Let me know if you have any more questions. 

esqdkt's avatar
esqdkt
New member | Level 2

my account was deactivated. i have a law firm and i need access to file pleadings other wise i will be in trouble with the court. ive had this issue expedited three times and each time nothing happens. i dont know what to do. its absolutely necessary i filed these pleadings. all i hear is expedited and too bad too sad. i offered to pay to ransom my files back. one rep said i can pay for business advanced for like $720.00 get phone access and they will resolve it. another rep said that wont work. what do you do when there is an emergency?

Mark's avatar
Mark
Icon for Super User II rankSuper User II
4 years ago

Deactivated means that your account has been closed for breaching terms and conditions - that also means, I'm afraid, it wont be reopened. 

 

In terms of your files I'm afraid you will need to access the backups you have of them as its 99% certain they wont be recoverable via Dropbox.

  • bogrosnounours's avatar
    bogrosnounours
    Helpful | Level 7
    4 years ago
    How can you affirm that ? for what ever reason it is ... i must recover my 'digital life'

    Everything is in there .
    I taught i had a physical backup but their new 'space saver thing' is really invasive no?

    No back up available anywhere where I had selective sync folders I have the whole drop box in one hard drive : only traces of files are there ... 99% are 'unreadable' / kind of 'corrupted'

    I got no back up a i taughts it was on a synked hard drive. EVerything in my life that can be digitalised was there From Photos / personal infos to my whole company clients work infos ...everything.

    I see the files but can't read them . They have it all . For what ever the reason drop box did that, there is no way i won't do everything possible to recover this.

    I'm really impatient to get to understand what happened and why

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