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toannguyen2020's avatar
toannguyen2020
Helpful | Level 6
5 years ago

Why was my account disabled?

Company account with email (quandinh@**** like email Dropbox of me) has been disabled from Saturday, July 11, 2020. Dropbox hasn't emailed notification? This account is used for business. Please h...
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  • Walter's avatar
    Walter
    5 years ago

    Hi toannguyen2020; thanks for joining our Community!

     

    As we won't be able to help much with account specific inquiries through this platform, I'd suggest using an incognito window while NOT logged into any Dropbox account to contact our support team through this form so we can look further into this. 

     

    Let me know if you have any more questions. 

toannguyen2020's avatar
toannguyen2020
Helpful | Level 6

Hi Walter,

I have sent 2 emails about this problem (2020/07/11 and 2020/07/13) through this form 

But, I didn't receive an answer (except automatic email).

This problem is important, because many client has sent realtime data to Dropbox.

Please help me!

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
5 years ago

Hey toannguyen2020, I also wanted to mention that you need to make sure that you submit these Help Requests via an incognito window, without signing in to your account. 

 

Let us know though if you have any other questions or issues along the way, cheers!

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