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Forum Discussion
Why was my account disabled?
Company account with email (quandinh@**** like email Dropbox of me) has been disabled from Saturday, July 11, 2020. Dropbox hasn't emailed notification? This account is used for business. Please h...
Hi toannguyen2020; thanks for joining our Community!
As we won't be able to help much with account specific inquiries through this platform, I'd suggest using an incognito window while NOT logged into any Dropbox account to contact our support team through this form so we can look further into this.
Let me know if you have any more questions.
Walter
Dropbox Staff
Dropbox StaffHi toannguyen2020; thanks for joining our Community!
As we won't be able to help much with account specific inquiries through this platform, I'd suggest using an incognito window while NOT logged into any Dropbox account to contact our support team through this form so we can look further into this.
Let me know if you have any more questions.
Hello everyone,
I have been opening tickets for three weeks to understand why my account has been suspended.
I went in smoothly and then suddenly I couldn't get in anymore.
I tried password recovery (although I'm sure of my password) and I get the message: "Sorry, this account is disabled".
No emails, no communication from Dropbox and a paid PRO account until September 2021.
I have now logged in with a new account to be able to post in the forum.
it is absurd that a paid account is deactivated without any explanation or communication.
As suggested, I also tried to open more than one ticket incognito without any response.
I would like some answers please,
thank you
Jacopo
