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Forum Discussion
Locked out of my account for over 7 years!
Hi,
Ever since dropbox started forcing its users to change password, I’ve been locked out of my account.
I no longer have access to my email and I’ve tried several ways to access my account including customer support but they have not been helpful.
Im a musician and I have songs on there that I wrote years ago that I’ve not heard since and it’s really upsetting that Dropbox will not allow me to access my account even though I am using the correct username + pass.
it’s easy for admin to see I’ve been trying to access this account since about 2016 and clearly nobody else has logged in since I’ve been contacting support.
I’m wondering if anybody could help me with this? I think I made up random credentials when opening the account so I couldn’t pass that security check. Has anyone had luck with asking support to temporarily remove the restriction so that I can log in with my credentials and change the email once I’ve regained access?
Any help would be greatly appreciated.
Kind regards,
Lloyd
- Rich
Super User II
lloydmc wrote:
Has anyone had luck with asking support to temporarily remove the restriction so that I can log in with my credentials and change the email once I’ve regained access?They won't do it. Without access to the email address on your account, or another device already linked to your account, it won't be possible to gain access. Your email address is the only way to verify ownership of the account. Your best bet will be to contact the email service provider and see if they can reinstate your email address, even if it's just temporary, so you can receive reset information.
- Why do they do this? I’ve never used any other service that has this requirement. They have definitely lost me, an I’m sure a lot of other users. The platform is fine but these kind of ‘security measures’ make it too risky to use. People can get locked out of their email for good. It’s not like that never happens
"locked out"
I registered a dropbox account with a work email.
I no longer work for that company and hence have no access to the email.
Dropbox is not recognizing the password that I set.
How can I unlock the account?
- Rich
gcnd wrote:
I registered a dropbox account with a work email.
I no longer work for that company and hence have no access to the email.
You need access to the email address on your account in order to receive reset information. There's no other way. Contact your previous company and see if they can give you temporary access to the email address, or at least forward you any reset information it receives.
The previous company will not assist.
- Мой диск пустой(( не заходил 7 лет
- Mark
Accounts are removed after 12 months of inactivity.
Unfortunately there is no way to recover accounts deleted this way.
Аккаунты удаляются через 12 месяцев бездействия.
К сожалению, нет возможности восстановить удаленные таким образом учетные записи.
