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Forum Discussion
Locked out of my account for over 7 years!
Hi, Ever since dropbox started forcing its users to change password, I’ve been locked out of my account. I no longer have access to my email and I’ve tried several ways to access my account inc...
Rich
Super User II
Super User II
lloydmc wrote:
Has anyone had luck with asking support to temporarily remove the restriction so that I can log in with my credentials and change the email once I’ve regained access?
They won't do it. Without access to the email address on your account, or another device already linked to your account, it won't be possible to gain access. Your email address is the only way to verify ownership of the account. Your best bet will be to contact the email service provider and see if they can reinstate your email address, even if it's just temporary, so you can receive reset information.
- Why do they do this? I’ve never used any other service that has this requirement. They have definitely lost me, an I’m sure a lot of other users. The platform is fine but these kind of ‘security measures’ make it too risky to use. People can get locked out of their email for good. It’s not like that never happens
- Nancy
Dropbox Staff
Hey @lloydmc , and sorry to jump in here.
Do you, by any chance, receive an error message stating that your Dropbox password’s expired?
Can you send more details on what you see exactly on your end, when trying to sign in?
Thanks!
- Mark
If you've not accessed it since 2016 its almost certainly been deleted due to inactivity lloydmc 😞
https://help.dropbox.com/accounts-billing/settings-sign-in/email-about-inactive-account
