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Forum Discussion
Locked out of my account for over 7 years!
Hi, Ever since dropbox started forcing its users to change password, I’ve been locked out of my account. I no longer have access to my email and I’ve tried several ways to access my account inc...
Why do they do this? I’ve never used any other service that has this requirement. They have definitely lost me, an I’m sure a lot of other users. The platform is fine but these kind of ‘security measures’ make it too risky to use. People can get locked out of their email for good. It’s not like that never happens
Nancy
Dropbox Staff
Dropbox StaffHey @lloydmc , and sorry to jump in here.
Do you, by any chance, receive an error message stating that your Dropbox password’s expired?
Can you send more details on what you see exactly on your end, when trying to sign in?
Thanks!
- Mark
Super User II
If you've not accessed it since 2016 its almost certainly been deleted due to inactivity lloydmc 😞
https://help.dropbox.com/accounts-billing/settings-sign-in/email-about-inactive-account
- Hi Nancy,
Yes it’s the password expired message.
See our Help Centre for more information about password expiry and securing your account.
Enter your email address to reset your password. You may need to check your spam folder or unblock no-reply@dropbox.com.- Nancy
Thanks for clarifying that, Lloyd.
Do you happen to have any other devices that may still be connected to your Dropbox account, by any chance?
- Thanks for the message Nancy.
Unfortunately not. However my email address is my full name @hotmail.com and I was hoping they would accept my ID as verification but I don’t think that’s the case..
