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Forum Discussion
Message from Dropbox about completing date of birth by 1st September or lose Family Plan Access
Does anyone know how to update account details with your date of birth
the link to the article gives not details how to update your date of birth
Hi andy, Due to recent regulations, you’ll be required to enter your date of birth starting September 1, 2021 to continue using Dropbox Family.
please can anyone help?
thank you
- Hi all, sorry for jumping in.
I wanted to share the good news that the issue has been resolved.
Our team has been working hard on the matter, and everything should be back to normal now.
You can all enter your DOB, by following the link in the email that was sent.
Thank you for your feedback and reports.
Apologies for any frustration caused.
I am a dropbox family plan user. When I logged into dropbox today on a computer that I havent used for a long time, it tells me to enter my birthday so i did what it told me to do, but then I forgot to check the year and I realized I have entered it wrongly to a year that is below dropbox user restriction and I have been told that the account will be locked in 2 days, how do I recover it?
I entered the wrong date for the age verification, im now told my account will be shut down in 48hrs, Dropbox says to contact support to prove
age by sending documents, but i cannot find anyway of contacting a human support person.
How do i remedy this situation?
- Megan
Dropbox Staff
Hi Brandon Squire, happy Friday!
Would it be okay for me to reach out via email, in order for us to have a closer look into this?
Thanks!
