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Forum Discussion
Message from Dropbox about completing date of birth by 1st September or lose Family Plan Access
Does anyone know how to update account details with your date of birth
the link to the article gives not details how to update your date of birth
Hi andy, Due to recent regulations, you...
- Hi all, sorry for jumping in.
I wanted to share the good news that the issue has been resolved.
Our team has been working hard on the matter, and everything should be back to normal now.
You can all enter your DOB, by following the link in the email that was sent.
Thank you for your feedback and reports.
Apologies for any frustration caused.
I am finding this deeply stressful too. My partners account in our family room has just been closed - no email was sent with a link asking them to verify their age. I have not received a link. Contacted support and was told i’d be emailed. Nothing. What am I supposed to do? I have years of stuff saved in dropbox. Really worried. This implementation has been a complete miscommunicated omnishambles.
Hunter
Dropbox Staff
Dropbox StaffHi all, sorry for jumping in.
I wanted to share the good news that the issue has been resolved.
Our team has been working hard on the matter, and everything should be back to normal now.
You can all enter your DOB, by following the link in the email that was sent.
Thank you for your feedback and reports.
Apologies for any frustration caused.
I wanted to share the good news that the issue has been resolved.
Our team has been working hard on the matter, and everything should be back to normal now.
You can all enter your DOB, by following the link in the email that was sent.
Thank you for your feedback and reports.
Apologies for any frustration caused.
Thanks everyone just been able to input DOB.
my data useage must be peak for today trying to back up docs!
thank you for the community togetherness and bet we’ve all got great badge collections 😂
Hunter really think Dropbox need to be more customer service driven. Surely this has been in the pipeline for several months, if not longer, and giving paying customers such short notice and veiled threats is not customer friendly.
I’m a long time Dropbox user and this has been more than frustrating…let’s hope everything goes smoothly now.😀
I've just managed to set my DOB with the link so all good.
While checking my billing I can see that I am due to renew in November, I think that I'll give Rclone a try and put everything in my OneDrive now.
It's been a blast for the past 11 years, but I'm not convinced that this is the place for my files any more after the last week.
Got a nice collection of badges though
Working here now, umm, thanks (?) for sorting the issue out.
Appreciate mistakes happen, but your whole approach to this DOB requirement (and slow response when it went wrong) seems very amateurish; who do you have looking after your change management and comms? They haven't done a good job in this instance and are surely costing you your credibility along with your customers (Your competitors caught up a while ago, there are plenty of other cloud storage offerings now).I've been a customer for over a decade and I now genuinely worry about what else you don't do well internally and whether I should actually trust you with my data.
If by some chance any senior management in Dropbox read this, feel free to reach out to me, I'd love to help you.
@Hunter no, I'm sorry, but your response doesn't cut it! Your first response in this entire thread is AFTER it's resolved? Has your customer service team received any training whatsoever?
You should have been on this thread from the start posting hourly updates including verbose responses direct from your engineering team, with sensitive information removed, of course: the issue was reported, the issue was identified and logged and escalated internally, code was checked out, updated, pushed back into code repositories, testing teams and sandboxes were re-tasked etc etc.
This attitude displays a complete lack of customer empathy. You just want our revenue.
After I’ve got myself up off the floor. I complained on my ticket about the awful customer service and debacle amd this is their reply. What a way to treat customers
Thanks for contacting us.
My name is Sara, I work for the Account Security team with Dropbox, and I will be happy to help you with your request.
From my understanding you are unable to update your date of birth on your Dropbox account, correct?
Thanks for reporting this issue. This issue is now fixed and should be working properly.
Apologies for any inconvenience this may have caused, and thanks again for bringing this to our attention.
