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dmease001's avatar
dmease001
Helpful | Level 6
2 years ago

Stopped working end of September 2023

I am SO frustrated with Dropbox.  It was working fine until September 25, 2023, and since then I CANNOT get it to work!  I do NOT want to sign up for paid plans especially since I'm supposed to have 5GB of Dropbox space through my Quicken subscription.  My husband has Dropbox space in addition to what I'm supposed to have.

So what do I have to do to get my free Dropbox space utilization working again?

The "help" information has not been at all "helpful" for me. 

I should be able to SAVE a file to my Dropbox folder(s) and then view it on my phone Dropbox app.  For some reason those files have not been updated to my phone since the end of September 2023 no matter how many times I save them AGAIN (and AGAIN and AGAIN).

Someone PLEASE help!

thanks!

Mobile
  • dmease001's avatar
    dmease001
    2 years ago
    I think it’s finally working again so we can consider the issue closed.
    Thanks!
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi there dmease001, sorry to hear you're having issues with this.

     

    Can you please let us know what exactly is not working for you so that we can assist further?

     

    Also, could you clarify your device's OS version and the version of the Dropbox app you're using there as well?

     

    Do you see the files you mentioned on our website by the way?

     

    Let us know more and we'll take it from there. 

    • dmease001's avatar
      dmease001
      Helpful | Level 6
      2 years ago

      On my Mac the OS is MacOS Ventura 13.5.2 and Parallels Desktop for Mac version 18.1.1

      On my iPhone 8 the IOS version is 16.7.1                   the Dropbox App version is 348.3.2

      On my iPad (9th gen) the iPadOS Version is 16.7.1.    the Dropbox App version is 348.3.2

       

      Historically, I was able to use an Excel file, for example, on my Mac and then save it to my Mac Desktop.  And then I would SAVE AS to

      C:\Users\dmeas\Dropbox\Dixie temp\filename.xlsx

      I could then go to my iPhone Dropbox app and open that filename using Excel and view its contents.

       

      I'm really not certain what is in my Dropbox web/online account that you asked about.

      Obviously, I am not a techie nor a power user.  But the Dropbox app had worked well for a long time and it would be nice to be able to use it again in my simplistic manner rather than have to learn some other system like iDrive, etc.

       

      Do you need any more information from me?

       

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        What about the desktop app on your MacOS device dmease001?

         

        If it's running, can you check its status and version as shown in your menu bar? 

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