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Forum Discussion
Message from Dropbox about completing date of birth by 1st September or lose Family Plan Access
I received the same email & have the same issue. I can't find where to update the DOB from! This truly frustrating for how much we pay for this service. Not to mention that we store important personal and business data on it.
DropBox team, please sort this out!
Hi everyone, as this is account-specific information, if you've been receiving these notifications, please could you contact the support team directly in order for them to assist further on their end.
This issue has now re-emerged and the link I received to confirm my Date of Birth just forwards me to my Home page. I can't find any place to enter or confirm my Date of Birth on either the web app or the desktop app.
the same for me!!! I have tons of information on my family account and do not know what to do.
- Hannah
Dropbox Staff
Hey dazoom, iksor and Vahab Solgi, thanks for alerting us to this.
Can you all just confirm that you don't see any prompt to add your date of birth, when you sign in your account online?
This is a work account, corporate I am not a minor, by mistake I put today's date when I request the date of birth and now it appears that the account is going to be closed.
How can i change my date of birth, i typed wrong date of birth and i can login to dropbox. Thank you.
- Megan
Hi thuth, thanks for posting here!
I've merged you into this thread, because it echoes what others have also expressed.
Can you follow Jay's instructions on how to contact our Support team about this? Once you do, let me know the ticket number, so I can locate it on our system.
Thanks a bunch!
i recieved this notification and I entered an incorrect number in year, now it tells me that my account will be closed. How can I update the information?
That was probably a Phishing scam attempting to get people to supply their date of birth as the perp is building enough information to open phony accounts or to gain access to your accounts. Do not think it is a good thing as it is an obvious Identity Theft attempt.
Same problem. notification messages both via email and when accessing my account through a browser, without the ability to enter DOB. This is a bug. Fix it.
Recibí esta notificación e ingresé un número incorrecto en el año, ahora me dice que mi cuenta se cerrará. ¿Cómo puedo actualizar la información?
I received an invitation to join Dropbox Family but I entered an incorrect birth date. I am of legal age and need to continue working with this Dropbox account. I do not want my account deleted within 48 hours. Please, I need urgent help!
Hi there,
I received the invitation to join a family plan, I read it quickly and I entered wrong date, not my date of birth.
I use Dropbox for work so my account can't be deleted.
I want to be reach out via email since I haven't found a any solution to change the date
Please I appreciate some help. Thanks
- Hannah
Hey seungyea90, thanks for letting us know about this.
Can I send you an email, so we can look into this internally?
I wrote my date of birth wrong, I urgently need a solution, please
I tried to upgrade to a family plan and must have entered my date of birth wrong and it says i am not 16yrs of age or older and my account will be deactivated in 48hrs, i want to know how I can edit and verify my age so my account is not de activated
- Megan
Hey there, Valley Jesse, thanks for posting here today!
Can you try what Jay suggested here? If you contact our Support team, reply back to me here and let me know the ticket number, so I can locate it on my end too.
Thanks a bunch!
