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Forum Discussion
Lost phone with Google authenticator and couldn't sign in now
Hi,
I have a Dropbox account in which I have enabled 2 step verification by google authenticator. I lost my phone and I couldn't access my Google Authenticator for Dropbox. Because of that when I try signing in into the Dropbox, I don't have 6 Digit Google Authenticator pin as well as I don't have Emergency Backup codes.
I really need to access my account. Please someone help me to solve this. I couldn't even email or call dropbox customer service since I have a basic plan.
Thank you in Advance,
Bala.
I have a Dropbox account in which I have enabled 2 step verification by google authenticator. I lost my phone and I couldn't access my Google Authenticator for Dropbox. Because of that when I try signing in into the Dropbox, I don't have 6 Digit Google Authenticator pin as well as I don't have Emergency Backup codes.
I really need to access my account. Please someone help me to solve this. I couldn't even email or call dropbox customer service since I have a basic plan.
Thank you in Advance,
Bala.
No, the account is totally lost without those codes or the backup ones.
It is not possible to get in without either.
Hey man, not sure if you'll check this. I had the same situation about getting locked out of my Dropbox. I kept persisting with Dropbox support and asked about 10 times for my case to be escalated. Eventually they escalated to another team member who allowed me to provide documents to prove my identity (passport, file names etc.) I got back into my Dropbox. Good luck!
- Hey man, thanks! I didn't try much after that. How to communicate with them? I'm from India, So I couldn't call their customer support too. I don't know what to fo, please let me know.
Just reached out via https://www.dropbox.com/support
- Mark
Super User II
I'm afraid that without either the phone and the codes OR your backup codes the account is lost. Are you logged in anywhere already? That will help you download everything to set up a new account.
Simply put you told Dropbox to only allow people in who had one of those two things - you now dont have them so it cannot let people in.
Also, I have found before that if you re-add the Google Authenticator app to a phone it restores all previously set up 2FA - have you tried that?
- Mark, I didn't login anywhere with that account. That's the issue here. I tried installing google authenticator but it was not showing up the codes.
But I do have the same number now. I have the same number. Is there any way we can login using our mobile number or with OTP sent to registered mobile number? I can do that if it is possible.
I don't want to lose the data in my dropbox. Please help.- Mark
Unless your phone was set up as a backup on the account, no, I'm afraid not.
The Authenticator App does not link to phone numbers so unless you explicitly added your number to Dropbox it wont know it.
I need you to deactivate my authentication because my cell phone was stolen and I don't have the authentication anymore because the carrier's chip went with the cell phone, can you deactivate it? I can prove that the account is mine
i have the same problem too guys
how can i open my dropbox account,
