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Forum Discussion
Lost phone with Google authenticator and couldn't sign in now
Hi, I have a Dropbox account in which I have enabled 2 step verification by google authenticator. I lost my phone and I couldn't access my Google Authenticator for Dropbox. Because of that when I t...
No, the account is totally lost without those codes or the backup ones.
It is not possible to get in without either.
Mark
Super User II
Super User III'm afraid that without either the phone and the codes OR your backup codes the account is lost. Are you logged in anywhere already? That will help you download everything to set up a new account.
Simply put you told Dropbox to only allow people in who had one of those two things - you now dont have them so it cannot let people in.
Also, I have found before that if you re-add the Google Authenticator app to a phone it restores all previously set up 2FA - have you tried that?
- Mark, I didn't login anywhere with that account. That's the issue here. I tried installing google authenticator but it was not showing up the codes.
But I do have the same number now. I have the same number. Is there any way we can login using our mobile number or with OTP sent to registered mobile number? I can do that if it is possible.
I don't want to lose the data in my dropbox. Please help.
