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Forum Discussion
Can't receive 2FA code via Google Authenticator
I can't find my phone, and my Dropbox was linked to Google Authenticator for security. Now, I can't sign in because I don't have the 6-digit Google Authenticator code, and I didn't set up emergency backup codes. I tried reinstalling Google Authenticator, but it didn't show the codes. However, I still have the same phone number and gmail. I really need to access my account. Can someone please help me with this?
Hey sizanrohan, sorry to see you're having this issue.
Can we send you an email, to investigate this further?
- Rich
Super User II
sizanrohan wrote:
Now, I can't sign in because I don't have the 6-digit Google Authenticator code, and I didn't set up emergency backup codes.
The backup codes aren't something you set up. They're provided to you when you activated two-step verification. If you no longer have your authentication device, you won't be able to access the account without your backup codes.
like there's no way? i mean like seriously we are living in 2023 and you are saying it's impossible like i can give my id passport nid driving license what ever they want i just want my account back there must be a way
- Hannah
Dropbox Staff
Hey sizanrohan, sorry to see you're having this issue.
Can we send you an email, to investigate this further?
