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Forum Discussion
Lost phone with Google authenticator and couldn't sign in now
Hi, I have a Dropbox account in which I have enabled 2 step verification by google authenticator. I lost my phone and I couldn't access my Google Authenticator for Dropbox. Because of that when I t...
No, the account is totally lost without those codes or the backup ones.
It is not possible to get in without either.
Mark, I didn't login anywhere with that account. That's the issue here. I tried installing google authenticator but it was not showing up the codes.
But I do have the same number now. I have the same number. Is there any way we can login using our mobile number or with OTP sent to registered mobile number? I can do that if it is possible.
I don't want to lose the data in my dropbox. Please help.
But I do have the same number now. I have the same number. Is there any way we can login using our mobile number or with OTP sent to registered mobile number? I can do that if it is possible.
I don't want to lose the data in my dropbox. Please help.
Mark
Super User II
Super User IIUnless your phone was set up as a backup on the account, no, I'm afraid not.
The Authenticator App does not link to phone numbers so unless you explicitly added your number to Dropbox it wont know it.
So what is the solution for this? What can I do?
- Rich
- Rich, then I have lost all my data in it? 😢 I have connected my mobile number with it. Can I access through that? Is it possible? I need my data back.
