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Forum Discussion
Incorrect birthday input when joining a Family Plan
Hi there,
I received the invitation to join a family plan, I read it quickly and I entered (by error) today's date, not my date of birth.
I use Dropbox for work so my account can't be deleted.
I want to be reach out via email since I haven't found a phone number to call now.
Please I appreciate some help. Thanks.
[removed per the Community's Guidelines]
Thank u so much, the problem's been solved. Regards.
- Walter
Dropbox Staff
Hey SabinaMaraviglia19, sorry to hear about this.
Would it be OK if I reach out via email to have a further look into this internally?
Let me know and I'll use the email address that's associated with your profile here, on our Community.
Thanks!
Thank u so much, the problem's been solved. Regards.
- Walter
Glad to hear that, Sabina. Thanks for keeping me in the loop too.
See you around the Community and take care!
Dear Dropbox community,
I have put a wrong birthday when subscribing to the family option. Now my account is warning to be blocked, I can't find any email to solve this issue, can anyone help me?
- Rich
Super User II
patrickmudek wrote:
I have put a wrong birthday when subscribing to the family option. Now my account is warning to be blocked, I can't find any email to solve this issue, can anyone help me?
You need to contact Support directly.
Thanks for the answer, but this lead me either to the Chatbot or here. And the chatbot does not lead me to the option of showing proof of my real birthday. Is there any possibility to send an email to a dropbox moderator?
- Megan
Hi patrickmudek, welcome to our Community!
I just sent you an email, in order for us to have a closer look into this. Respond back to me, and we'll take it from there.
Thanks!
