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Forum Discussion

SabinaMaraviglia19's avatar
SabinaMaraviglia19
Helpful | Level 5
3 years ago

Incorrect birthday input when joining a Family Plan

Hi there, I received the invitation to join a family plan, I read it quickly and I entered (by error) today's date, not my date of birth. I use Dropbox for work so my account can't be deleted.  ...
Account Settings
Dropbox Family
Security
  • SabinaMaraviglia19's avatar
    SabinaMaraviglia19
    3 years ago

    Thank u so much, the problem's been solved. Regards.

patrickmudek's avatar
patrickmudek
New member | Level 2

Dear Dropbox community,

 

I have put a wrong birthday when subscribing to the family option. Now my account is warning to be blocked, I can't find any email to solve this issue, can anyone help me?

 

 

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi patrickmudek, welcome to our Community! 

 

I just sent you an email, in order for us to have a closer look into this. Respond back to me, and we'll take it from there. 

 

Thanks!

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