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Forum Discussion

SabinaMaraviglia19's avatar
SabinaMaraviglia19
Helpful | Level 5
3 years ago

Incorrect birthday input when joining a Family Plan

Hi there, I received the invitation to join a family plan, I read it quickly and I entered (by error) today's date, not my date of birth. I use Dropbox for work so my account can't be deleted.  ...
Account Settings
Dropbox Family
Security
  • SabinaMaraviglia19's avatar
    SabinaMaraviglia19
    3 years ago

    Thank u so much, the problem's been solved. Regards.

patrickmudek's avatar
patrickmudek
New member | Level 2

Dear Dropbox community,

 

I have put a wrong birthday when subscribing to the family option. Now my account is warning to be blocked, I can't find any email to solve this issue, can anyone help me?

 

 

  • patrickmudek's avatar
    patrickmudek
    New member | Level 2
    2 years ago

    Thanks for the answer, but this lead me either to the Chatbot or here. And the chatbot does not lead me to the option of showing proof of my real birthday. Is there any possibility to send an email to a dropbox moderator?

     

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