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Forum Discussion

SabinaMaraviglia19's avatar
SabinaMaraviglia19
Helpful | Level 5
3 years ago

Incorrect birthday input when joining a Family Plan

Hi there, I received the invitation to join a family plan, I read it quickly and I entered (by error) today's date, not my date of birth. I use Dropbox for work so my account can't be deleted.  ...
Account Settings
Dropbox Family
Security
  • SabinaMaraviglia19's avatar
    SabinaMaraviglia19
    3 years ago

    Thank u so much, the problem's been solved. Regards.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hey SabinaMaraviglia19, sorry to hear about this.

 

Would it be OK if I reach out via email to have a further look into this internally?

 

Let me know and I'll use the email address that's associated with your profile here, on our Community.

 

Thanks!

  • SabinaMaraviglia19's avatar
    SabinaMaraviglia19
    Helpful | Level 5
    3 years ago

    Thank u so much, the problem's been solved. Regards.

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Glad to hear that, Sabina. Thanks for keeping me in the loop too. 

       

      See you around the Community and take care!

      • Thamsanqa Xekiso's avatar
        Thamsanqa Xekiso
        New member | Level 2
        3 years ago

        Hi Walter, 

         

        I hope you are well. I have a similar issue where I incorrectly punched in the wrong date of birth. 

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