I get an Error 500 when trying to delete by account, why?

Question

I’ve been trying to delete my account and I get Error 500.I’m on a basic 2gb plan so it’s a free service.
There is nothing in my Dropbox.
Tried deleting the account through google chrome, safari and the Dropbox app website data has been cleared prior to preforming the deletion.
I don’t pay for any subscription but yet I can’t delete the account!Someone please help as it’s quite annoying

Mark · Answer

Have you tried a different browser?
Cleared cookies and cache?

Catariinaa · Answer

thanks mark. I have tried google chrome, I tried to delete the account through the app and I used the safari. I cleared both google and safari website data. Neither of them worked, do you have any other suggestions ?

Jay · Answer

Hi Catariinaa, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

Catariinaa · Answer

Hi Jay, yes you’re welcome to contact me via email.

Walter · Answer

Thanks for the cooperation Catariinaa - I've just sent you an email to investigate further, so please have a look at your inbox and we'll take it from there.

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I get an Error 500 when trying to delete by account, why?

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