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Catariinaa's avatar
Catariinaa
Explorer | Level 4
4 months ago

I get an Error 500 when trying to delete by account, why?

I’ve been trying to delete my account and I get Error 500. I’m on a basic 2gb plan so it’s a free service. There is nothing in my Dropbox. Tried deleting the account through google chrome, safar...
Account Access
Create or delete account
Delete
Web
Mark's avatar
Mark
Icon for Super User II rankSuper User II
4 months ago

Have you tried a different browser?

Cleared cookies and cache?

  • Catariinaa's avatar
    Catariinaa
    Explorer | Level 4
    4 months ago

    thanks mark. I have tried google chrome, I tried to delete the account through the app and I used the safari. I cleared both google and safari website data. Neither of them worked, do you have any other suggestions ?

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      4 months ago

      Hi Catariinaa, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

      • Catariinaa's avatar
        Catariinaa
        Explorer | Level 4
        4 months ago

        Hi Jay, yes you’re welcome to contact me via email.

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