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My Plus account is gone, and turned to Basic. Now it shows all files are missing.
I have a plus account, only one email not a team. For some reason this week it signed me out and suddenly when I log back in, it says I have a basic account and all of my files are gone. I have tried placing a help ticket in everywhere I can. Since it says it is a free account (which my plus is paid for) it will not let me access live chat help. I NEED to get into my files, my entire work life relies on dropbox. I know files are there for 30 days so please help, no one is getting back to me.Unable to delete my Dropbox account
Hi, This is Thenmozhi Murthi. I have been experiencing a lot issues with both subscribed and unsubscribed versions of dropbox account. For the past 2 years, I had subscribed version of dropbox and experienced the following issues - multiple accounts were created with all my email accounts (2 icloud, 3 gmail) - files uploaded from my ipad or iphone is saving a copy in the device and bloating the device storage space - upload speed is 1/10th (with wired ethernet) of the actual internet speed - Had reported the storage and bandwidth issue to Dropbox support. Shared many screenshots and videos. But no fruitful response. It was total waste of time. - deleting a dropbox account is a nightmare (esp. with icloud email). Tried to delete my dropbox account before deleting one of my icloud account. But ran into error. Finally, i deleted icloud account which was in trouble. - I gave up on the subscription and no longer have a subscribed version of dropbox. For my privacy reasons, I would like to delete my free version of dropbox but again running into error when i tried to delete my account. Can anyone help me in advising how to delete my account successfully? Thanks Thenmozhi P.S:Had used dropbox in the past. But the service and support were worst in the past 2 years
I wanted to change my billing plan to yearly, but accidentally created a new account instead.
I've been successfully using Dropbox for years now with a monthly billing plan. Lately I saw some offers, that paying yearly is obviously a bit cheaper and wanted to change that. It was a nightmare and I couldnt figure it out. When I got to the page where it was explained, it said since I purchased it over Google Play, I should go there for that. There I couldnt find anything either and the Support at Google also said I should try again in Dropbox. Then I thought I found it and "changed" it but accidentally made a whole NEW account with "@googlemail.com" instead of my usual "@gmail.com" address. Which is bad enough that that is even possible... I obviously cancelled it right away, but it now states that the new account will be cancelled in January 2026. I don‘t want to cancel my old account and migrate everything, since I have some folders shared etc and I JUST WANT TO SPEAK TO SOMEONE WHO CAN HELP ME! It's honestly been a terrible user experience and I feel like I can't do ANYTHING. The support center is really bad and there is not even a mail support I can contact (Even though I use Dropbox Plus and there should be, but it's nowhere to be found...) Can someone please help me?
Can't access my old email, need to cancel subscription
Hi Dropbox team, When I was in college, I opened a Dropbox account using my university's email address. However, I graduated more than 2 years ago and do not have access to that email accountanymore. My issue is that I am being charged $11.99 every month for an account I cannot even access. I want to cancel that subscription, but I cannot log in as Dropbox attempts to send a verification code to that email address. I need to cancel the subscription attached to that emailas soon aspossible. Please, could someone help?
Issue with email when registering a new account
I'm trying to register a new account with a new email on a new domain we have setup. The domain is a .enterprises, so not a .com or .co.uk. I keep getting invalid email and am wondering if .enterprises is a domain DropBox will accept when registering a new account? Does anybody know anything on this please?
How can I delete my hacked Dropbox account to prevent more transactions?
Hello, My account has been hacked again. I had this issue and was refunded for all the times the hackers used my visa. I just noticed another transaction on October 17th. I was able to work through this matter with a representative last time but now I am finding it difficult to reach out to another representative. I I would like to delete my account to avoid any further issues. If anyone can assist me please help me out! Thank you Shareefah