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Anastasia86's avatar
Anastasia86
New member | Level 2
15 days ago

My payment taken but the plan did not change.

on 31st of October I have paid 119 euto for 2 TB plan, the card got charged and nothing else have changed.

Contacting the Help desk is impossible

Create or delete account
  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    15 days ago

    Hi Anastasia86, welcome to our Community!

     

    Do you remember perhaps whether you upgraded your account directly from the Dropbox website or via Google Play/iTunes?

     

    Also, can you please clarify if you have two Dropbox accounts linked to two different emails?

     

    If you have the transaction ID that is linked to your charges, you can also take a look here.

     

    Keep me posted for any updates! 

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