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Pado's avatar
Pado
Explorer | Level 4
11 months ago

I can't delete my account as I'm getting a 500 error

I have been trying to months to delete an old account that i am not using and being charged for. I cannot reach a person to help me with this and when i try to delete the account i get so far and then an error message of 500. It is frustrating you cannot even reach i live person on chat.  Any suggestions on how to handle, or drop box please email me. I now have been charged another year as of December and also want a refund since this has been impossible.

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  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    11 months ago

    Hey there Pado - sorry to hear you're having issues with this.

     

    If this persists after clearing your browser's cache or on another browser, may we reach out via email to  have a further look internally?

     

    Thanks!

    • Pado's avatar
      Pado
      Explorer | Level 4
      11 months ago

      Yes please, i will try it shortly

    • Pado's avatar
      Pado
      Explorer | Level 4
      11 months ago

      I just tried it and am having the same issue. Error 500

       

  • ddpaddo's avatar
    ddpaddo
    New member | Level 2
    5 months ago

    I am requesting one last time how I delete my drop box account. I get an error message when i try to do so. I have tried on numerous occasions. I cleared everything on my computer etc. How can i delete my account?

     

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      5 months ago

      Hey ddpaddo - sorry to hear you're having issues with this.

       

      Can you please send us a screenshot of the exact error you're getting, and clarify the plan you're on at the moment?

       

      Thanks!

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