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Pado's avatar
Pado
Explorer | Level 4
11 months ago

I can't delete my account as I'm getting a 500 error

I have been trying to months to delete an old account that i am not using and being charged for. I cannot reach a person to help me with this and when i try to delete the account i get so far and the...
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ddpaddo's avatar
ddpaddo
New member | Level 2

I am requesting one last time how I delete my drop box account. I get an error message when i try to do so. I have tried on numerous occasions. I cleared everything on my computer etc. How can i delete my account?

 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
5 months ago

Hey ddpaddo - sorry to hear you're having issues with this.

 

Can you please send us a screenshot of the exact error you're getting, and clarify the plan you're on at the moment?

 

Thanks!

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