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Pado's avatar
Pado
Explorer | Level 4
11 months ago

I can't delete my account as I'm getting a 500 error

I have been trying to months to delete an old account that i am not using and being charged for. I cannot reach a person to help me with this and when i try to delete the account i get so far and the...
Account Settings
Create or delete account
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey there Pado - sorry to hear you're having issues with this.

 

If this persists after clearing your browser's cache or on another browser, may we reach out via email to  have a further look internally?

 

Thanks!

Pado's avatar
Pado
Explorer | Level 4
11 months ago

I just tried it and am having the same issue. Error 500

 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    11 months ago

    Hey Pado, please reply back to my email, when you see it.

    • Pado's avatar
      Pado
      Explorer | Level 4
      11 months ago

      Nancy, i have not heard back from you.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        11 months ago

        Hey Pado, thanks for checking in.

         

        Nancy is currently working on your case and will get back to you the soonest possible.

    • Pado's avatar
      Pado
      Explorer | Level 4
      11 months ago

      Hello, not having luck reaching you. Can you pleases email me next steps? Thanks.

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