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Pado's avatar
Pado
Explorer | Level 4
11 months ago

I can't delete my account as I'm getting a 500 error

I have been trying to months to delete an old account that i am not using and being charged for. I cannot reach a person to help me with this and when i try to delete the account i get so far and the...
Account Settings
Create or delete account
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
11 months ago

Hey there Pado - sorry to hear you're having issues with this.

 

If this persists after clearing your browser's cache or on another browser, may we reach out via email to  have a further look internally?

 

Thanks!

  • Pado's avatar
    Pado
    Explorer | Level 4
    11 months ago

    Yes please, i will try it shortly

  • Pado's avatar
    Pado
    Explorer | Level 4
    11 months ago

    I just tried it and am having the same issue. Error 500

     

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      11 months ago

      Hey Pado, please reply back to my email, when you see it.

      • Pado's avatar
        Pado
        Explorer | Level 4
        11 months ago

        Nancy, i have not heard back from you.

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