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Forum Discussion
How do I cancel my subscription?
I cnnot afford this. I am a retired teacher on a limited, fixed income.
Follow the steps listed in the following help article:
- Yesterday an authorisation for $184.67 appeared on my credit card with respect to my Dropbox Account. I did not intend to purchase a subscription. I have tried following the instructions on your help pages to cancel the subscription via PC and also via my iphone but the subscription does not appear on the account so can't be cancelled. Please advise next steps - I do not wish to purchase a subscription. Many thanks!
- My old e-mail account from the company I used to work for has been deleted for a couple of months now, but the billing continues on my personal bank account. Since there is no way to recover this account, there is also no way for me to change or cancel the type of subscription. Someway to delete the old account differently?
Please cancel my subscription. I am on a fixed income and no longer use Dropbox. I have requested a cancellation 6 times in the past 6 months. Please refund my credit card.
Steve Levin
[personal information removed as per Community Guidelines]Please cancel the subscription for Victory Blessing Christian Center. The monthly billing is $11.99 and we know longer need the service. After cancellation, please submit confirmation to our email: [personal information removed as per Community Guidelines].
Thanks,
Hi,
I am not able to contact support through the support link provided. I spoke live chat with someone who couldn't help and ended the discussion without a resoluation. I have been trying to cancel my account and all the links that were provided are not available on my platform. I would like to cancel my account asap. Please help me.
- Lusil
Dropbox Staff
Hi there Daretobevintage, thanks for reaching out.
I moved your post here, where other users have had trouble cancelling their accounts.
Could you try to submit a ticket to our team from this link, through an incognito (without being signed in)?
Hi Lusil,
I used the link you provided in the incognito mode and it worked. I look forward to hearing back and having this issue resolved. Thank you for your help. Toni
hi want to quit drobox plus,ive never agreed to be a member there and want to be gone with it thx
Hi
How do I create a ticket? I'm trying to cancel a subscription for a user who has left our firm. I created a login as was suggested but I can't seem to create a ticket. All I have is a bar which tells me that I have no history.
Thanks
Hi Daphne
I just want to create a ticket but I can't see how to do so?
I need to be able to cancel a subscription that was linked to the email address of a staff member who has left.
Can you please help me with this?
ThanksPam
- Please may I cancel my Dropbox account before I get charged again. I am having a lot of trouble doing this on my own
- Lusil
Hi @Astovich, thanks for posting your question on the Dropbox Community.
I moved your post here, where other users also expressed the same issue.
Have a look at what is mentioned and let us know if you have any trouble along the way.
Cheers!
Cancel my account in full please ---ticket # 9066805
Hi,
I would like to cancel a subscription that I have been paying for unbeknownst to me as I had originally signed up for the trial and forgotten to cancel the subscription after a few months now. I am not sure what account it is tied to, because I don't see an option to cancel a subscription on the account that I am currently signed into, but I need to cancel this subscription. I can supply my billing information to a representative, but I need this taken care of.
I also downloaded the app to check if I had signed up on my phone, and the option to cancel is also not available on mobile.
