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Forum Discussion
How do I cancel my subscription?
I cnnot afford this. I am a retired teacher on a limited, fixed income.
Follow the steps listed in the following help article:
Hi,
I would like to cancel a subscription that I have been paying for unbeknownst to me as I had originally signed up for the trial and forgotten to cancel the subscription after a few months now. I am not sure what account it is tied to, because I don't see an option to cancel a subscription on the account that I am currently signed into, but I need to cancel this subscription. I can supply my billing information to a representative, but I need this taken care of.
I also downloaded the app to check if I had signed up on my phone, and the option to cancel is also not available on mobile.
- Lusil
Dropbox Staff
Hi there jl456, thanks for reaching out.
I moved your post here, where other users have expressed a similar issue.
Have a look at what is mentioned and let us know if you have any other questions or trouble along the way.
Cheers!
@Lusil,
I no longer have the information for the email that I am getting charged for. I believe I've opened 2 tickets already, but I don't see an option on how to open a ticket with an actual person, just the bot that answers FAQs. If there is any way I can expedite cancelling my subscription via giving you banking information, can we please do that however it needs to happen? All the information I have is the credit card that is being billed, nothing else. I want charges to stop.
Thank you
