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Daretobevintage's avatar
Daretobevintage
Helpful | Level 5

Hi,  

I am not able to contact support through the support link provided. I spoke live chat with someone who couldn't help and ended the discussion without a resoluation. I have been trying to cancel my account and all the links that were provided are not available on my platform. I would like to cancel my account asap. Please help me. 

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
4 years ago

Hi there Daretobevintage, thanks for reaching out. 

 

I moved your post here, where other users have had trouble cancelling their accounts. 

 

Could you try to submit a ticket to our team from this link, through an incognito (without being signed in)?

  • Daretobevintage's avatar
    Daretobevintage
    Helpful | Level 5
    4 years ago

    Hi Lusil,

    I used the link you provided in the incognito mode and it worked. I look forward to hearing back and having this issue resolved. Thank you for your help. Toni

  • Daretobevintage's avatar
    Daretobevintage
    Helpful | Level 5
    4 years ago

    Thank you for your response. I will go ahead and try this approach and let you know shortly. Thank you

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