Is way to difficult and convoluted and took much more time than it should have. This is the worst experience I've had with Dropbox. You normally make things easy. This was a pain in the ass, and for no good reason. I have deleted members months ago, didn't re-assign their licenses and was continuing to get charged. So I wanted to reduce the licenses. It was damn hard to find the way to do this. You should present the links in the same place as the delete team members location......very annoying

Hey guys, I have the same problem, I want to delete a licenses (I have 6 and only use 5 of them). How / Where do I remove a license ?

This is indeed the worst dropbox experience ever. You can find the button 'add licenses' everywhere, but nowhere where to remove licenses. And if you have unused licenses like we do it is not possible to see what the end date is and if they will actually end! If this does not improve we will switch to Microsoft onedrive or Google drive.

Guys - any help on how to remove licenses? We have unused licenses and I can't find the remove button anywhere. This is a TERRIBLE approach by Dropbox and will force people to switch away from them. Please learn something from Netflix and make a prominent button that people can click to remove licenses. Transparency is the best approach.

NOT COOL DROPBOX!!!!! I hate this so much when companies make it so hard to remove or delete a license/account whatever. GROW UP!

This is TERRIBLE. My account has many unused licenses. Trick #1, removing a user and deleting their data = still keep paying. Trick #2, no apparent way to delete. Help section describes links that don't exist. Trick #3, lots of Add User buttons. But remove users licensing first go to "renew now". What kind of dirty trick is being played here. For me 30% of my billings for 6 months. Maybe more like 12 months. Is this Dark Pattern of hiding removing licenses contributing 15% to DB revenue? Less? More? update: I wrote support. Support gave me the same "answer" suggesting I tap on buttons that are not present. I pointed this out. After 3 days I nudged them again. They replied they've removed the licenses for me! How kind...? No, not kind. This shuts me up but doesn't' solve the problem for the less-persistant. Dear Dropbox, it appears this is intentional?

Deleting licenses | The Dropbox Community

Rob A.3
New member | Level 1
9 years ago
Completely agree with the sentiments above.

Why have they even got two systems here, Licences/Members on almost every system we use you pay per user. Delete a user and you no longer pay for that user. Simple.

This is a clear attempt to trick users into paying for a service they don't need.

Disgrace full business practice. Shame on you Dropbox.
JanVdE
New member | Level 2
8 years ago
Found the trick. In the 'billing - licenses - manage licenses' section, just type a negative number. If you want to go from 10 to 8 licenses, just type -2. Then the remove licenses button appears out of nowhere.

Hope this helps!
- Brian6
  New member | Level 2
  8 years ago
  It's just a dropdown list of numbers, no option to type.
  - Jane
    Dropbox Staff
    8 years ago
    Hey Brian6,
    
    To my mind, and based on your description, you don't get this menu because it's not available for the action you'd like to perform. You may keep in mind that if your current plan's minimum number of licenses is 3 and you'd like to go to 2, the option is disabled by default.
    
    Hope this helps you clarify!
Mark
Super User II
9 years ago
A very quick look in the help section gives you - https://www.dropbox.com/help/7238?path=dropbox_for_business

Note that you can only update at renewal.
Hello K.
New member | Level 1
9 years ago
Yep. In the same boat. Did everyone have to email support directly to fix this issue or did y'all just cancel your accounts completely?
Peter G.73
New member | Level 1
9 years ago
I am on a month-to-month subscription through Dropbox Business. When you have spare licenses on your account, you can remove them by a hard-to-find "Reduce licenses" link that shows up next to "Cancel Dropbox Business" (see bottom-right in screenshot below).

Again, this seems to ONLY show up when you have spare, unused licenses.
jeannefer57
Explorer | Level 4
8 years ago
I have been all over DROPBOX for the last hour trying to cancel a license and you make it imposssible on purpose !! That is a bad business practice and today THIS customer is very frustrated and discontent with your service .

First , just searchcing for the subject of " how to remove or cancel a license" in your HELP Center is difficult and then the instructions you post instruct a path which is nowhere to be found . You indicate to go to the ADMIN CONSOLE and there click on ACCOUNT and then RENEW NOW ......

Well , "ACCOUNT" is nowhere to be found from my ADMIN CONSOLE today , so my question is when do you have it appear and how am I to know when it will pop up for me to be able to use ?? Am I supposed to log in every day ten times a day , to one lucky day stumble upon the option "ACCOUNT" so I may continue with my request ? You say I can not access the renew option until 60 days prior to renewal date ...what on earth does that mean ?? if I am billed monthly, the 60 day period makes no sense !

Purchasing licenses and canceling licenses should require equal efforts . But since it isn't , then I definitely will think TWICE next time I want to buy a license and perhaps NOT do so .
Orla
Dropbox Staff
10 years ago
Hi David, how you delete licences depends on what kind of subscription you have, annual or monthly. If you have an annual subscription you can reduce licenses 30 days before your next renewal by clicking the "renew now" button on the Account page of your admin console. If you have a monthly account you can do this at any time during your month and your licenses will be charged at the correct amount the next month.
- anjay
  New member | Level 2
  8 years ago
  
  SO HOW DO I DELETE A LICENSE IF ON A MONTHLY SUBSCRIPTION? I HAVE CLICKED EVERYWHERE AND HAVE DELETED THE MEMBER BUT STILL NEED TO DELETE THE LICENSE.
  - Mark
    Super User II
    8 years ago
    Anjaay follow https://www.dropbox.com/help/business/add-licenses-or-space
    
    Note that you can only remove licences down to your minimum subscription level (either three or five)
Mark
Super User II
9 years ago
Tried a different browser?

Made sure it doesn't take you below the 5 minimum requirement?

If so to both you are going to need to contact support either via www.dropbox.com/support or the phone numbers in your Admin panel.
PRussell23
New member | Level 2
8 years ago
We are having the same trouble managing our licenses that's been expressed in other posts. I have contacted Support directly in numerous emails. I received replies, each with a different ticket number, but all with 1 of 2 exact same responses, "I will be having this case reviewed by members of our team who specialize in this kind of issue. They'll review it carefully and we will get back to you as soon as possible." OR "I am currently investigating this issue and will get back to you as soon as possible." In every email I write or reply I include a request to be contacted by phone or be given a name and number to call to address the changes required in our account. Not once has my request been answered.

This has been ongoing for over 2 months. Our Company will not continue to do business with a vendor who is this difficult to work with.

Dropbox, I love your service and product personally and recommended it to my employer. Now you've brought my judgement into question and soured me on your company. I guess Box was right afterall.

Sincerely,

PRussell23
mark69
New member | Level 2
8 years ago
just figured it out: you need to go under "manage license" and in the box of "change license" you need to put in "MINUS x", e.g. -4 if you want to remove 4 licenses...
I know, super annoying. Thanks dropbox for wasting 30min of my life...