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David L.6's avatar
David L.6
New member | Level 1
10 years ago

Deleting licenses

Is way to difficult and convoluted and took much more time than it should have. This is the worst experience I've had with Dropbox. You normally make things easy. This was a pain in the ass, and for ...
Account Settings
Payments
JanVdE's avatar
JanVdE
New member | Level 2

Found the trick. In the 'billing - licenses - manage licenses' section, just type a negative number. If you want to go from 10 to 8 licenses, just type -2. Then the remove licenses button appears out of nowhere.

 

Hope this helps!

Brian6's avatar
Brian6
New member | Level 2
8 years ago

It's just a dropdown list of numbers, no option to type.

  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    8 years ago

    Hey Brian6, 

      

    To my mind, and based on your description, you don't get this menu because it's not available for the action you'd like to perform. You may keep in mind that if your current plan's minimum number of licenses is 3 and you'd like to go to 2, the option is disabled by default. 

     

    Hope this helps you clarify! 

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