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Forum Discussion
Deleting licenses
Is way to difficult and convoluted and took much more time than it should have. This is the worst experience I've had with Dropbox. You normally make things easy. This was a pain in the ass, and for ...
I have been all over DROPBOX for the last hour trying to cancel a license and you make it imposssible on purpose !! That is a bad business practice and today THIS customer is very frustrated and discontent with your service .
First , just searchcing for the subject of " how to remove or cancel a license" in your HELP Center is difficult and then the instructions you post instruct a path which is nowhere to be found . You indicate to go to the ADMIN CONSOLE and there click on ACCOUNT and then RENEW NOW ......
Well , "ACCOUNT" is nowhere to be found from my ADMIN CONSOLE today , so my question is when do you have it appear and how am I to know when it will pop up for me to be able to use ?? Am I supposed to log in every day ten times a day , to one lucky day stumble upon the option "ACCOUNT" so I may continue with my request ? You say I can not access the renew option until 60 days prior to renewal date ...what on earth does that mean ?? if I am billed monthly, the 60 day period makes no sense !
Purchasing licenses and canceling licenses should require equal efforts . But since it isn't , then I definitely will think TWICE next time I want to buy a license and perhaps NOT do so .
