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Forum Discussion
Can't cancel free trial
I'm trying to cancel my free trial, but I don't have that option. Here's what the instructions say:
The "plan" and "manage plan" are completely absent from my options. I then tried to delete my account altogether, but it told me to cancel any ongoing subscriptions first, and this is what it looks like for me:
As you can see, it doesn't mention a free trial anywhere, but it shows 3TB of space, which implies that I'm being charged for the service with no way of canceling. I've tried looking for phone support, but apparently you need to pay to speak with someone over the phone. I'm afraid I might have to cancel my credit card. Does anyone have any answers?
Hey Red Gerran, sorry to jump in here, but I just wanted to mention that it looks like your trial was indeed cancelled, but you'll get to keep the additional quota till the end of the trial period.
I have an email saying I will be charged if I don't cancel the trial plan. And I cannot unsubscribe the plan from the settings or plan tab. I want to cancel my plan before I get charged!!!!!
- Hannah
Dropbox Staff
Hey Ashish B, thanks for reaching out to us.
I moved your post to this thread, which is relevant to your issue, to keep things more tidy, I hope that's okay.
About your issue, do you remember how you started this trial in the first place?
Was it directly from our website or from the Dropbox app on your mobile device?
If it was created from the Dropbox app, you'll need to follow these steps to cancel it.
I started the account from my laptop, and now I don't have the option of canceling the trial period.
- I clicked on Android to look at Dropbox but when i saw an Auto subscription I shut down my phone window without clicking 'accept" I then clicked back in to confirm but there i was with a basic membership, which it said originally rolls over to a paid membership after 30 days. But now i cannot find where to cancel this. Ive followed the help function and the cancel option is not there.
In Australia we are protected by the ACCC which deals with this, ive taken screenshots and when my google account is charged i will be taking in to them, if your in Australia i woyld recommend this - This exact thing happened to me. I even kept the email to prove that the account had been deleted and they were “sorry to see me go”. No way to talk to a human and now being charged. I tried to delete the account twice, but with a email that stated they were sorry to let me go , you can imagine I’m very upset about being charged!! Any advice???
- On the website.
