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Forum Discussion
Can't cancel free trial
I'm trying to cancel my free trial, but I don't have that option. Here's what the instructions say: The "plan" and "manage plan" are completely absent from my options. I then tried to delet...
Hey Red Gerran, sorry to jump in here, but I just wanted to mention that it looks like your trial was indeed cancelled, but you'll get to keep the additional quota till the end of the trial period.
Hannah
Dropbox Staff
Dropbox StaffHey Pam000, sorry to hear about this experience.
How did you create the trial? Was it through our website directly or from the Dropbox app on your mobile device?
On the website.
- Hannah
Thanks for the update here, Pam.
If you use our payment lookup tool, does it bring up the email of the account that was charged?
And is it the same as the one you deleted?
- Yes.
You have a period between my first and last name, but that is the only difference. I signed up with the same email address no period. That must have been your translation, not mine. I do have a copy of the deleted account email.- Nancy
Pam000, to clarify, does the email address you see contain a period between your first and last name? If yes, then this is considered a separate email address (also, Dropbox has no way of editing your email address; this is something that only you can control).
In any case, since we can’t look into this from a public forum, can we log a ticket for you (to the email address you see here) and check this internally?
