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Forum Discussion
Third party app not correctly linking to file structure
We are using Bluebeam Revu for iPad which connects with Dropbox. It used to work just fine, but a few years ago Dropbox stopped showing the full file structure within the Bluebeam Revu for iPad app. I've been working with Bluebeam tech support off and on about this issue for this whole time, but they still can't figure out what the cause is. This does not happen with their other users. When in the Bluebeam Revu for iPad app, when we go to the cloud connections, where it connects with Dropbox, the Dropbox listing there only shows three folders and one loose PDF file. We have MANY, MANY more than that which aren't showing. For some reason, Dropbox will not sync the full file structure. It had worked fine from before October 2020, but after that it stopped syncing and showing the full file structure with Bluebeam Revu for iPad.
Bluebeam finally figured out the issue. Their API for the app isn't able to handle the size of the Dropbox that we have. They're going to eventually gix that, but it could be some time before they can.
So, we know what the issue is now, and there currently is fix, but one is in the works.
Thanks everyone for your attempts to help me out!
- Hannah
Dropbox Staff
Hey Scott B.26, thanks for your post.
I'm afraid that since we don't really have an official integration with the specific app, there's not much we can do on our end, but I'll happily help you try to figure this out.
If you haven't already, perhaps you can try to disconnect Dropbox from that app and then to reconnect it.
Also, can you confirm that you're connecting to the same Dropbox account as the one with all your files/folders?
Let me know.
Yes, I've tried disconnecting the app from Dropbox and readding. Our setup is that we have Dropbox installed on the server, so the server is the computer syncing with Dropbox. And I have confirmed it is the same dropbox account. It shows 3 folders and one file that are all that have been showing since the problem first started, even though there are many, many more folders and files. I have tried adding a new file to one of those folders, and it will show there in one of those three folders that does show. But anything added outside those three folders, will not show up. I have confirmed Dropbox is syncing with the server where we have it installed.
- Walter
Hey Scott B.26, sorry to jump in here, but could you clarify if you're able to see all of your files and folders on the website?
Also, when you say that Dropbox is installed on a server, could you clarify what server this is exactly?
If you could also clarify the version of your devices' OS and the versions of the Dropbox app and the 3rd party app you're using, I'd appreciate it.
Any additional information or screenshots are more than welcome!
- Jay
Hi Scott B.26, what permissions does the Bluebeam app have when you view it on this page? Could you copy and paste them into your next reply?
- Edit content of your Dropbox files and folders, view content of your Dropbox files and folders, and view and edit information about your Dropbox files and folders
- View and manage your Dropbox file requests, Dropbox sharing settings and collaborators, and manually added Dropbox contacts
- View basic information about your Dropbox account such as your username, email, and country
- Jay
Okay, so this means it should have access to your entire Dropbox account, and not just the Apps folder like some other apps.
Do the folders that appear in the app have anything in common? What about the folders that don't appear in the app? Any special characters, symbols (like the : or | symbol), or even folder length?
- Jay
Is it possible to attach an image of what the Bluebeam app shows, and what is visible in the Dropbox folder on the same level, while hiding any personal names or info?
Bluebeam finally figured out the issue. Their API for the app isn't able to handle the size of the Dropbox that we have. They're going to eventually gix that, but it could be some time before they can.
So, we know what the issue is now, and there currently is fix, but one is in the works.
Thanks everyone for your attempts to help me out!
