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Russ5's avatar
Russ5
Helpful | Level 6
3 years ago

Android app, opening videos doesn't work correctly

I can't watch videos on- or off-line in the Dropbox app for Android. I think this bug/series of bugs started when I updated to Android 12 in October/November of last year. I've just been hoping the bug will be fixed in the next version of the app, but it never was fixed. I'm hoping someone else has experienced the bugs. It's hard to explain exactly what is happening but I will try here. 

 

A giant thumbnail will obscure the currently playing video, taking up about half the screen, depending on the resolutions of the currently playing video and the thumbnailed video. This thumbnail seems to always come from the same folder the video is in. I think it only happens when the video/screen is in landscape.

 

When videos do start playing correctly, the UI (seek bar, play/pause, favorite, share, etc) won't go away automatically. When tapping somewhere in the video to hide it, it sometimes will just toggle between two different UI states, instead of hiding it completely.  This seems to be random and the only way to fix it has been to clear the app from recents (which I think closes it) and restart it.

 

The seek bar in videos is also always in the middle of my screen instead of at the bottom.

 

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  • Russ5's avatar
    Russ5
    2 years ago
    Dropbox app version 316.2.2 fixed this issue for me on Android 13, Pixel 5.
  • Roug3_paig3's avatar
    Roug3_paig3
    New member | Level 2
    2 years ago
    Whenever I try to watch a video in the app a thumbnail from another video pops up and completely covered the video I want to watch. I have no idea what could be the cause of this.
    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey everyone.

       

      If you're still having this issue, can we reach out to you via email, so we can have an in-depth look into this?

      • Gg93's avatar
        Gg93
        Helpful | Level 6
        2 years ago
        Yes, I am still having this issue and yes, please email me
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hey Russ5, sorry to hear you're having issues with this. 

     

    Could you clarify the version of the mobile app you have installed on your mobile device? 


    Have you tried clearing the app's cache at all since you first noticed this by the way?

     

    If you did and this persists, please send us a screenshot so that we can have a visual too.

     

    Thanks!

    • Russ5's avatar
      Russ5
      Helpful | Level 6
      3 years ago
      Current app version is 280.2 but like I said, it's been months and persisted across multiple app versions. I don't have this issue on my Android 7 device, and I didn't have it in Android 11, it seems to be an Android 12 specific issue.

      I've cleared the cache and reinstalled the app multiple times as well.

      How should I post a screenshot? I don't see an attach button.
      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Hi Russ5, sorry to jump in here!

         

        When you try to post an answer, here in our Community you should be able to have a camera like icon. If you press on it, you should attach your screenshots. 

         

        Let me know how this one goes.

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