You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Russ5's avatar
Russ5
Helpful | Level 6
3 years ago

Android app, opening videos doesn't work correctly

I can't watch videos on- or off-line in the Dropbox app for Android. I think this bug/series of bugs started when I updated to Android 12 in October/November of last year. I've just been hoping the b...
Android
Mobile
Preview
sort
  • Russ5's avatar
    Russ5
    2 years ago
    Dropbox app version 316.2.2 fixed this issue for me on Android 13, Pixel 5.
Roug3_paig3's avatar
Roug3_paig3
New member | Level 2
2 years ago
Whenever I try to watch a video in the app a thumbnail from another video pops up and completely covered the video I want to watch. I have no idea what could be the cause of this.
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey everyone.

     

    If you're still having this issue, can we reach out to you via email, so we can have an in-depth look into this?

    • Gg93's avatar
      Gg93
      Helpful | Level 6
      2 years ago
      Yes, I am still having this issue and yes, please email me
      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi Gg93! Please check your email address, when possible, and reply back to my message.

    • aprilacct's avatar
      aprilacct
      Helpful | Level 5
      2 years ago

      I am still having this problem.   aprilacct@gmail.com

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!