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Forum Discussion
Third party app not correctly linking to file structure
We are using Bluebeam Revu for iPad which connects with Dropbox. It used to work just fine, but a few years ago Dropbox stopped showing the full file structure within the Bluebeam Revu for iPad app. ...
Bluebeam finally figured out the issue. Their API for the app isn't able to handle the size of the Dropbox that we have. They're going to eventually gix that, but it could be some time before they can.
So, we know what the issue is now, and there currently is fix, but one is in the works.
Thanks everyone for your attempts to help me out!
Hannah
Dropbox Staff
Dropbox StaffHey Scott B.26, thanks for your post.
I'm afraid that since we don't really have an official integration with the specific app, there's not much we can do on our end, but I'll happily help you try to figure this out.
If you haven't already, perhaps you can try to disconnect Dropbox from that app and then to reconnect it.
Also, can you confirm that you're connecting to the same Dropbox account as the one with all your files/folders?
Let me know.
Yes, I've tried disconnecting the app from Dropbox and readding. Our setup is that we have Dropbox installed on the server, so the server is the computer syncing with Dropbox. And I have confirmed it is the same dropbox account. It shows 3 folders and one file that are all that have been showing since the problem first started, even though there are many, many more folders and files. I have tried adding a new file to one of those folders, and it will show there in one of those three folders that does show. But anything added outside those three folders, will not show up. I have confirmed Dropbox is syncing with the server where we have it installed.
- Walter
Hey Scott B.26, sorry to jump in here, but could you clarify if you're able to see all of your files and folders on the website?
Also, when you say that Dropbox is installed on a server, could you clarify what server this is exactly?
If you could also clarify the version of your devices' OS and the versions of the Dropbox app and the 3rd party app you're using, I'd appreciate it.
Any additional information or screenshots are more than welcome!I don't think the server model or Windows server version would be the issue, as we replaced the server this year a few months ago, so it's been with two totally different servers and two different Windows server versions over the 3 years this has been a problem. Though maybe there is a setting somewhere that might have been duplicated when we migrated to the new server. Current is Windows Server 2022 on a Dell PowerEdge R350.
This has been a problem for EVERY version of iPad since 2020, and every iOS during that time span. Dropbox and Bluebeam behaved perfectly good 2015-2020. It was just maybe in the fall of 2020 that it stopped working properly. And Bluebeam says only a few of their customers have this issue, so it is rare. There's just something wonky with our Dropbox. They have actively been working on this to try to figure out why it isn't syncing between their app and Dropbox like it used to.Dropbox on the web and our server show ALL the folders and files. The Bluebeam app when connected to Dropbox shows only three folders and one file from Dropbox. And if the Bluebeam app creates a folder in Dropbox or moves a folder there, even though it shows in the app as synced, they never show up in Dropbox.
- Walter
Thanks for the additional information, Scott - much appreciated.
May I ask if Dropbox is running as a service on your Server or if it was installed as a regular application?
Are there multiple Dropbox desktop applications, users or computers interfacing with the same Dropbox folder in your network perhaps?
Also, can you maybe try this on a regular computer instead of a Server?
Let us know of any updates!
