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Forum Discussion
windows desktop app will not connect
I'm trying to connect my team account to the windows desktop app. I've tried different machines (personal, with team account linked, work computer with just my team account), different networks, etc...
I had already tried that, and it failed. Scroll up.
Got it working:
1. Admin competely deleted my account,
2. Uninstall ALL DB on machine.
3. Recreate account.4. Reboot, reinstall DB
5. Worked first time.
Jay
Dropbox Staff
Dropbox StaffHi apassy_rbn, thanks for bringing this to our attention.
What two-step verification method are you currently using? Is this a Dropbox Business team specific method of verification?
Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?
This will help me to assist further!
1. Using Google Authenticator TOTP code as TFA.
2. Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains? - NOPE. I tried multiple networks (company, home, phone network share), and turned off local firewall.
3. NOTE that my account says that I'm linked on the device - just that the device never actually finishes connection.
- Jay
It seems that you're having an issue when the two-step verification code is entered. Is it possible to disable this to see if the connection can be made onto the account?
It failed prior to me enabling TFA as well. So, already tried that.
- Megan
Hi apassy_rbn, have you tried accessing your Security page online, and removing the device from there?
You can then re-connect it. If it fails to connect again, could you take a screenshot of the app and how it looks on your end, and attach it here?
