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Forum Discussion

robertcout's avatar
robertcout
Explorer | Level 3
2 months ago

I'm trying to sign back into my mobile app, but it says my email address is already in use.

I had a problem with my computer and had to reinstall dropbox, but now the dropbox of my phone is no longer sinced with my PC? i tried replacing my computer address to put the same as my phone but I ...
Account Access
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Mobile
  • Rich's avatar
    Rich
    2 months ago
    robertcout wrote:

    I i tried replacing my computer address to put the same as my phone but I get the message that the address is already in use ?

    You weren't trying to sign in. You were creating a new account and Dropbox wouldn't let you because an account already exists with that address. Make sure you're signing in.

Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 months ago
robertcout wrote:

I i tried replacing my computer address to put the same as my phone but I get the message that the address is already in use ?

You weren't trying to sign in. You were creating a new account and Dropbox wouldn't let you because an account already exists with that address. Make sure you're signing in.

  • robertcout's avatar
    robertcout
    Explorer | Level 3
    2 months ago
    Thank you

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